Terms of service
TERMS OF SERVICE
OVERVIEW
Welcome to Shut Up & Stitch! The terms "we," "us," and "our" refer to Shut Up & Stitch. Shut Up & Stitch operates this store and website, including all related information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the "Services"). Shut Up & Stitch is powered by Shopify, which enables us to provide the Services to you.
The following Terms and Conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use our Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
SECTION 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.
To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, including your email address, billing, payment, and shipping information. You represent and warrant that all information you provide is accurate, current, and complete, and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activity that occurs under your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 – OUR PRODUCTS
We make every effort to accurately display our products and services within our online store. However, colors, images, and product appearance may vary depending on your device, monitor settings, and screen resolution.
We do not guarantee that the appearance, color, or quality of any products purchased will exactly match what is displayed on your device.
All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and to limit quantities available to any individual, geographic region, or jurisdiction on a case-by-case basis.
SECTION 3 – ORDERS
When you place an order, you are making an offer to purchase. Shut Up & Stitch reserves the right to accept or decline any order at our sole discretion.
Your order is not considered accepted until payment has been successfully processed and we have confirmed acceptance.
Please review your order carefully before submitting it, as cancellation requests may not be accommodated after an order has been accepted.
If we cancel, modify, or decline an order, we will attempt to notify you using the email address, billing address, or phone number provided at checkout.
All purchases are subject to our Refund Policy.
You represent and warrant that purchases made through our store are intended for personal or household use only and are not for commercial resale or export.
SECTION 4 – PRICES AND BILLING
Prices, discounts, and promotions may change without notice.
The price charged will be the price in effect at the time your order is placed and will appear in your order confirmation email. Unless otherwise stated, listed prices do not include taxes, shipping, customs fees, import duties, or handling charges.
Prices listed in our online store may differ from prices offered at in-person events or by third-party retailers.
Promotions may occasionally be offered under separate promotional terms. If a promotion conflicts with these Terms of Service, the promotional terms will govern.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store.
You agree to promptly update your account information, including your email address, payment details, and billing information, to ensure your transactions can be completed successfully.
You represent and warrant that:
- the payment information you provide is accurate and authorized;
- you are legally permitted to use the payment method provided;
- charges incurred will be honored by your financial institution; and
- you will pay all applicable charges, including shipping, taxes, and fees.
SECTION 5 – SHIPPING AND DELIVERY
Shut Up & Stitch is not liable for shipping or delivery delays. All delivery estimates are provided in good faith but are not guaranteed.
Once your order has been transferred to the shipping carrier, ownership and risk of loss pass to you.
Transfer of Responsibility to the Carrier
Once an order has been fulfilled and accepted by the shipping carrier, responsibility for the package transfers to both the customer and the carrier.
Shut Up & Stitch is not responsible for shipping delays, delivery exceptions, carrier mishandling, lost packages, stolen packages, weather delays, damaged packages, delivery scanning errors, or packages marked as delivered by the carrier.
Customer Responsibility
Customers are responsible for monitoring the tracking information associated with their shipment.
Shut Up & Stitch does not actively monitor tracking updates once a shipment has been handed to the carrier.
Customers are expected to promptly review tracking activity and notify both the shipping carrier and Shut Up & Stitch of any delivery issues.
Lost or Delayed Packages
If a package appears delayed, stuck in transit, lost, or marked as delivered but cannot be located, the customer must contact the shipping carrier directly to initiate a missing mail search, trace investigation, insurance claim, or reimbursement request where applicable.
While Shut Up & Stitch may assist by providing shipment documentation when possible, responsibility for pursuing carrier-related claims rests with the customer.
Failure to Report Delivery Issues
Failure to notify Shut Up & Stitch of a shipping issue within 7 days of the carrier's last tracking update constitutes acceptance of the delivery status and may waive eligibility for replacement, store credit, or additional assistance.
Claims submitted after this period may be denied at our sole discretion.
Packages Marked "Delivered"
Packages marked as Delivered by the shipping carrier are considered successfully delivered and fulfilled by Shut Up & Stitch.
We are not responsible for theft, loss, misdelivery, mailbox theft, forwarding issues, refusal of delivery, or carrier scanning inaccuracies after delivery confirmation has been issued.
Refused or Abandoned Packages
Customers who refuse delivery or fail to retrieve held packages remain responsible for:
- Original shipping charges
- Return shipping fees
- Carrier penalties
- Restocking fees
- Any losses incurred by Shut Up & Stitch
Refusing delivery does not constitute cancellation of an order.
Damaged Packages
Customers must retain all original packaging and provide clear photographs of shipping damage within 48 hours of delivery.
Failure to do so may result in denial of any claim or assistance request.
Chargebacks and Payment Disputes
Customers agree to contact Shut Up & Stitch before initiating a chargeback or payment dispute with their financial institution.
Submitting a fraudulent or bad-faith chargeback—including disputes involving orders confirmed as shipped, delivered, refused, or otherwise fulfilled—may constitute fraud or theft of services.
Shut Up & Stitch reserves the right to provide supporting documentation during any dispute, including but not limited to:
- Order confirmations
- Tracking records
- Delivery confirmations
- Carrier documentation
- IP address logs
- Customer communications
- Social media posts
- Evidence that these Terms were accepted
Limitation of Liability
To the fullest extent permitted by law, Shut Up & Stitch shall not be liable for indirect, incidental, consequential, or special damages arising from shipping delays, carrier performance, delivery failures, or package loss occurring after carrier acceptance.
Agreement to These Terms
By completing a purchase from Shut Up & Stitch, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in their entirety.
SECTION 6 – INTELLECTUAL PROPERTY
Our Services, including but not limited to all trademarks, branding, text, images, graphics, product reviews, videos, audio, designs, layouts, and the selection and arrangement of all content, are owned by Shut Up & Stitch, its licensors, or affiliates and are protected by applicable copyright, trademark, and intellectual property laws.
These Terms permit you to use the Services solely for your personal, non-commercial use.
You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written permission.
Except as expressly provided in these Terms, nothing grants you any license or rights under any copyright, trademark, patent, or other intellectual property owned by Shut Up & Stitch, Shopify, or any third party.
Unauthorized use of our Services may violate intellectual property laws.
All rights not expressly granted are reserved by Shut Up & Stitch.
The name Shut Up & Stitch, our logos, product names, service names, designs, and slogans are trademarks of Shut Up & Stitch or its licensors and may not be used without prior written permission.
The Shopify name, logo, and related trademarks remain the property of Shopify. All other trademarks appearing on the Services belong to their respective owners.
SECTION 7 – OPTIONAL TOOLS
We may provide access to tools offered by third parties that we neither monitor nor control.
You acknowledge and agree that these tools are provided "as is" and "as available," without warranties, representations, conditions, or endorsements of any kind.
Shut Up & Stitch assumes no liability arising from or relating to your use of optional third-party tools.
Any use of optional tools is entirely at your own risk and discretion. You should review and agree to the terms of the applicable third-party providers before using such tools.
From time to time, we may introduce new features, services, tools, or resources. These new features shall also be considered part of the Services and governed by these Terms.
SECTION 8 – THIRD-PARTY LINKS
Our Services may contain links to websites, applications, or services operated by third parties.
We are not responsible for examining or evaluating the content, accuracy, availability, or policies of any third-party websites or services.
If you choose to access third-party websites through links provided by our Services, you do so entirely at your own risk.
Shut Up & Stitch shall not be liable for any damages or losses arising from your use of third-party websites or from the purchase of products or services offered by third parties.
Please review the policies and practices of any third-party website before engaging in any transaction.
Any questions, complaints, or claims regarding third-party products or services should be directed to the applicable third party.
SECTION 9 – RELATIONSHIP WITH SHOPIFY
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Shut Up & Stitch is powered by Shopify, which enables us to provide the Services to you.
However, all sales and purchases made through our store are conducted directly with Shut Up & Stitch.
By using our Services, you acknowledge and agree that Shopify is not responsible for any aspect of transactions between you and Shut Up & Stitch, including any injury, damage, or loss resulting from products or services purchased through our store.
You expressly release Shopify and its affiliates from any claims, liabilities, damages, or losses arising from purchases made through Shut Up & Stitch.
SECTION 10 – PRIVACY POLICY
All personal information collected through our Services is governed by our Privacy Policy.
Because our store is hosted by Shopify, Shopify also collects and processes certain information necessary to operate and improve the Services.
Information submitted through our Services may be transmitted to Shopify and its partners, including service providers located outside your country of residence.
By using our Services, you acknowledge that you have read and understand both our Privacy Policy and Shopify's Privacy Policy.
Please review our Privacy Policy for additional information regarding how personal information is collected, used, shared, and protected.
SECTION 11 – FEEDBACK
If you submit suggestions, ideas, reviews, comments, proposals, photographs, testimonials, or any other content (collectively, "Feedback") to Shut Up & Stitch, you grant us a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, display, and otherwise utilize that Feedback in any format for any lawful business purpose, including advertising and promotional materials.
You represent and warrant that:
- You own or have the necessary rights to submit the Feedback.
- You have disclosed any compensation or incentives received in connection with the Feedback.
- Your Feedback complies with these Terms of Service.
We are under no obligation to:
- Maintain Feedback in confidence;
- Pay compensation for Feedback; or
- Respond to Feedback submissions.
We reserve the right—but have no obligation—to monitor, edit, or remove Feedback that we determine, in our sole discretion, to be unlawful, defamatory, obscene, offensive, infringing, misleading, or otherwise objectionable.
You further agree that your Feedback will not:
- Violate another person's rights;
- Contain unlawful, abusive, or defamatory material;
- Include viruses or malicious software;
- Misrepresent your identity or use a false email address.
You remain solely responsible for any Feedback you submit.
SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS
Occasionally, information on our Services may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, availability, or other information.
Shut Up & Stitch reserves the right to correct any errors, inaccuracies, or omissions and to update information or cancel orders if any information is found to be inaccurate at any time, including after an order has been submitted, without prior notice.
The presence of an error does not obligate Shut Up & Stitch to honor incorrect pricing, promotions, or other inaccuracies.
SECTION 19 – WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of that right or provision.
These Terms of Service, together with any policies or operating rules posted on our website, constitute the entire agreement between you and Shut Up & Stitch regarding your use of the Services and supersede all prior or contemporaneous agreements, communications, negotiations, and proposals, whether oral or written.
Any ambiguity in the interpretation of these Terms shall not be construed against the party responsible for drafting them.
SECTION 20 – ASSIGNMENT
You may not assign, transfer, delegate, or otherwise convey your rights or obligations under these Terms of Service without our prior written consent.
Any attempted assignment without our written approval shall be null and void.
Shut Up & Stitch may assign, transfer, or delegate these Terms of Service, in whole or in part, without notice or your consent.
SECTION 21 – GOVERNING LAW
These Terms of Service and any separate agreements under which Shut Up & Stitch provides the Services shall be governed by and construed in accordance with the laws of the jurisdiction in which Shut Up & Stitch operates, without regard to conflict of law principles.
You agree that any legal action or proceeding arising out of or relating to these Terms or the Services shall be brought in the appropriate courts located within that jurisdiction, and you consent to the personal jurisdiction and venue of those courts.
Note: If your business is based in Ontario, Canada, you should replace the generic jurisdiction language with:
"These Terms shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada."
SECTION 22 – HEADINGS
The section headings used throughout these Terms of Service are provided solely for convenience and reference.
They do not affect the interpretation, meaning, or enforceability of any provision contained in these Terms.
SECTION 23 – CHANGES TO THESE TERMS
The most current version of these Terms of Service will always be available on this page.
Shut Up & Stitch reserves the right to update, modify, or replace any portion of these Terms of Service at any time by posting revisions on our website.
Where required by applicable law, we will provide notice of material changes before they become effective.
Your continued use of the Services after any changes become effective constitutes your acceptance of the revised Terms of Service.
If you do not agree to any updated Terms, you must discontinue use of the Services.
SECTION 24 – CONTACT INFORMATION
Questions regarding these Terms of Service may be directed to:
Shut Up & Stitch
Email: shutupandstitch@gmail.com