Refund policy

Refund Policy

Shipping, Fulfillment, Return & Refund Policy

Order Processing & Fulfillment

By placing an order with Shut Up & Stitch, you acknowledge and agree to our order processing and fulfillment timeline.

Due to the handmade nature of our products and current order volume, all orders require 3–5 weeks for processing, production, and fulfillment preparation before shipment.

This timeframe does not include carrier transit time after the package has been shipped. Any shipping estimates provided at checkout are supplied by the shipping carrier and are estimates only. Delivery dates are not guaranteed.

Shut Up & Stitch is not responsible for delays caused by shipping carriers, weather conditions, customs processing, holidays, supply chain interruptions, or other circumstances outside of our control.

All Sales Are Final

All sales are final.

Due to the nature of our products, we do not offer:

Refunds
Returns
Exchanges
Order cancellations
Order modifications after purchase

By completing your purchase, you confirm that you have read, understood, and agreed to this policy in full.

No Refunds for Delivered Orders

Once an order has been marked as Delivered by the shipping carrier and tracking information confirms delivery, the order is considered successfully fulfilled.

Shut Up & Stitch is not responsible for packages that are:

Lost after delivery confirmation
Stolen
Misplaced
Missing due to customer circumstances

For orders confirmed as delivered:

No refunds will be issued.
No replacements will be sent.
No reshipments will be provided.

Customers are responsible for ensuring their shipping address is accurate and that their delivery location is secure.

Lost or Stolen Packages

Shut Up & Stitch is not responsible for lost or stolen packages once they have been accepted by the shipping carrier or after delivery has been confirmed.

If you believe your package has been lost or stolen, you must contact the shipping carrier directly to file a claim, request an investigation, or seek reimbursement where applicable.

Shut Up & Stitch does not assume responsibility for carrier-related delivery issues.

Incorrect Shipping Information

Customers are responsible for providing accurate billing and shipping information at checkout.

If an incorrect address is entered and the order has already been processed or shipped, Shut Up & Stitch is not responsible for providing a refund, replacement, or reshipment.

Please carefully review all shipping information before completing your purchase.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, you must contact Shut Up & Stitch within 7 days of delivery.

Claims submitted after 7 days may not qualify for a refund, replacement, or other resolution.

To help us review your claim, please provide:

Your order number
A description of the issue
Photos showing the item and any damage or error

Chargebacks & Payment Disputes

By placing an order with Shut Up & Stitch, you acknowledge and agree to all policies listed on this page, including our fulfillment timeline, final sale policy, and delivery responsibility terms.

Customers agree to contact Shut Up & Stitch first and provide an opportunity to resolve any concerns before initiating a chargeback or payment dispute.

Chargebacks submitted for reasons that conflict with these clearly stated policies—including disputes involving: