Shipping policy

Shipping, Fulfillment, Return & Refund Policy

Order Processing & Fulfillment

At Shut Up & Stitch, every item is made with care. Due to the custom nature of our products and current order volume, please allow 3–5 weeks for order processing, production, and fulfillment before your order ships.

This processing timeframe does not include carrier transit time after your package has been shipped. Shipping estimates displayed at checkout are provided by the shipping carrier and are estimates only—they are not guaranteed.

Shut Up & Stitch is not responsible for delays caused by shipping carriers, weather conditions, customs processing, holidays, supply chain disruptions, or other events beyond our reasonable control.

All Sales Are Final

All sales are final.

Because many of our products are made to order or personalized, we do not offer:

  • Refunds
  • Returns
  • Exchanges
  • Order cancellations
  • Order modifications once an order has been placed

By completing your purchase, you acknowledge that you have read, understood, and accepted this policy.

Delivered Orders

An order is considered successfully fulfilled once the shipping carrier marks the package as Delivered.

After delivery has been confirmed by the carrier, Shut Up & Stitch is not responsible for packages that are lost, stolen, misplaced, or otherwise missing.

For orders marked as delivered:

  • No refunds will be issued.
  • No replacement items will be sent.
  • No reshipments will be provided.

Customers are responsible for ensuring that the shipping address provided at checkout is accurate and that the delivery location is secure.

Lost or Stolen Packages

Once a package has been accepted by the shipping carrier, responsibility for delivery rests with the carrier.

If you believe your package has been lost, delayed, or stolen, you must contact the shipping carrier directly to initiate a claim, trace, or investigation.

While Shut Up & Stitch may provide shipment documentation upon request, we are not responsible for carrier-related delivery issues and cannot guarantee reimbursement or replacement.

Incorrect Shipping Information

Customers are solely responsible for providing complete and accurate billing and shipping information when placing an order.

If an incorrect shipping address is provided and the order has already been processed or shipped, Shut Up & Stitch cannot issue a refund, replacement, or reshipment.

If an order is returned to us because of an incorrect or undeliverable address, additional shipping charges may apply before the order can be resent.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, you must notify us within 7 days of the recorded delivery date.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item and packaging

Claims submitted more than 7 days after delivery may not be eligible for replacement, refund, or other assistance.

Chargebacks & Payment Disputes

By placing an order with Shut Up & Stitch, you acknowledge and agree to all policies stated on this page, including our fulfillment timeline, final sale policy, and shipping responsibilities.

If you have an issue with your order, we ask that you contact us first so we have the opportunity to assist you before a payment dispute is initiated.

Chargebacks or payment disputes that conflict with these published policies—including disputes involving the stated 3–5 week fulfillment timeframe, orders confirmed as Delivered, or purchases designated as Final Sale—will be responded to with supporting documentation, including but not limited to:

  • Order confirmations
  • Tracking information
  • Delivery confirmation
  • Checkout records
  • Acceptance of these policies at the time of purchase

Submitting a chargeback does not automatically entitle a customer to a refund, and Shut Up & Stitch reserves all rights to contest invalid or unsupported disputes through the appropriate payment processor.