Privacy policy
Shut Up & Stitch operates this store and website, including all related information, content, features, tools, products, and services (collectively, the "Services") to provide you with a seamless shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy explains how Shut Up & Stitch collects, uses, stores, and shares your personal information when you visit, use, or make a purchase through our Services or otherwise communicate with us.
If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will govern.
By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy.
Personal Information We Collect
When we refer to "personal information," we mean information that identifies you or can reasonably be linked to you.
Personal information does not include information that has been anonymized or de-identified so it can no longer reasonably identify an individual.
Depending on how you interact with our Services and where you reside, we may collect the following categories of personal information:
Contact Information
- Name
- Billing address
- Shipping address
- Email address
- Telephone number
Payment Information
- Credit and debit card information
- Payment confirmations
- Transaction details
- Billing information
Note: Payment information is securely processed through our payment providers. Shut Up & Stitch does not store complete payment card information on our servers.
Account Information
- Username
- Password
- Account preferences
- Saved settings
Order & Transaction Information
- Products viewed
- Items added to your cart or wishlist
- Purchase history
- Returns or exchanges
- Order history
Communications
Information you provide when contacting us, including customer support emails, messages, or other communications.
Device Information
We may automatically collect information such as:
- IP address
- Browser type
- Device identifiers
- Operating system
- Network connection
- Cookies and similar technologies
Usage Information
Information regarding how you interact with our website, including:
- Pages visited
- Time spent on the site
- Navigation behavior
- Referring websites
- Shopping activity
How We Collect Your Information
We may collect personal information from several sources, including:
Information You Provide
We collect information directly from you when you:
- Place an order
- Create an account
- Contact customer service
- Subscribe to emails
- Submit reviews
- Participate in promotions
- Otherwise communicate with us
Automatic Collection
We automatically collect certain information when you visit our website through technologies such as:
- Cookies
- Pixels
- Log files
- Analytics tools
- Similar tracking technologies
These technologies help us improve website functionality, analyze performance, and personalize your shopping experience.
Service Providers
Our trusted service providers may collect or process information on our behalf, including providers that assist with:
- Payment processing
- Website hosting
- Email communications
- Shipping and fulfillment
- Customer support
- Analytics
- Fraud prevention
Third Parties
We may also receive information from business partners, advertising partners, social media platforms, or other third parties where permitted by applicable law.
How We Use Your Personal Information
We use your personal information for legitimate business purposes, including:
To Provide Our Services
We use your information to:
- Process and fulfill orders
- Accept payments
- Arrange shipping
- Process refunds (where applicable)
- Manage customer accounts
- Save shopping preferences
- Provide customer support
- Personalize your shopping experience
Marketing & Advertising
With your consent where required by law, we may use your information to:
- Send promotional emails
- Notify you of new products
- Share sales and special offers
- Display relevant advertisements on our website or third-party platforms
You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.
Security & Fraud Prevention
We use personal information to:
- Protect customer accounts
- Verify purchases
- Detect fraudulent activity
- Prevent unauthorized transactions
- Secure our website and Services
Customers are responsible for maintaining the confidentiality of their account credentials.
Customer Support & Communications
We use your information to:
- Respond to inquiries
- Provide customer support
- Send order confirmations
- Send shipping updates
- Communicate regarding your purchases
Legal Compliance
We may process personal information when necessary to:
- Comply with applicable laws
- Respond to lawful government requests
- Protect our legal rights
- Enforce our Terms of Service
- Resolve disputes
- Investigate suspected fraud or unlawful activity
How We Disclose Your Personal Information
Shut Up & Stitch may share your personal information with trusted third parties when necessary to operate our business, provide our Services, or comply with legal obligations.
We may disclose your personal information in the following circumstances:
Service Providers
We may share personal information with third-party providers that perform services on our behalf, including:
- Payment processing
- Order fulfillment
- Shipping and delivery services
- Website hosting
- Data analytics
- Customer support
- Cloud storage
- Fraud prevention
- Marketing and advertising services
These providers are authorized to use your information only as necessary to provide services to Shut Up & Stitch.
Business and Marketing Partners
We may work with business partners and marketing providers to help us advertise, promote, and improve our Services.
For example, Shopify and other third-party platforms may use information collected through your interactions with our store to provide personalized advertising and marketing experiences.
These third parties may use your information according to their own privacy policies.
Depending on where you live, you may have the right to opt out of certain types of information sharing for targeted advertising or marketing purposes.
When You Direct Us or Provide Consent
We may share your information when you request or authorize us to do so.
Examples include:
- Shipping products to you
- Connecting third-party services to your account
- Using social media integrations
- Participating in promotions or features that require sharing information
Affiliates and Business Transfers
We may share information with affiliated businesses or transfer personal information as part of a business transaction, including:
- A merger
- Sale of assets
- Financing transaction
- Bankruptcy proceeding
- Acquisition or restructuring
In these circumstances, your information may be transferred as part of the business assets.
Legal Requirements
We may disclose your personal information when required to:
- Comply with applicable laws
- Respond to legal requests, subpoenas, or court orders
- Cooperate with law enforcement or government authorities
- Protect the rights, property, or safety of Shut Up & Stitch, our customers, or others
- Investigate suspected violations of our policies
Relationship With Shopify
Our Services are hosted by Shopify, which collects and processes personal information about your access to and use of our store to provide and improve the Services.
Information you submit through our Services may be shared with Shopify and other service providers located in countries outside your country of residence.
Shopify may process personal information collected through your interactions with our store, other Shopify merchants, and Shopify itself to help operate, protect, analyze, and improve its platform and services.
For information about how Shopify handles personal information and your available privacy rights, please review Shopify’s Consumer Privacy Policy.
Third-Party Websites and Links
Our Services may contain links to websites, applications, or platforms operated by third parties.
If you access third-party websites through links provided on our store, you should review their privacy policies, security practices, and terms before providing personal information.
Shut Up & Stitch is not responsible for the privacy practices, security measures, content, or accuracy of third-party websites.
Information you share on public or semi-public platforms, including social media websites, may be visible to others and may be used by those platforms according to their own policies.
Our inclusion of third-party links does not necessarily indicate endorsement of those websites, services, or companies.
Children's Privacy
Our Services are not intended for children.
Shut Up & Stitch does not knowingly collect personal information from children under the age of majority in their applicable jurisdiction.
If you are a parent or legal guardian and believe that a child has provided us with personal information, please contact us using the information provided below so that we can review and delete the information where appropriate.
As of the effective date of this Privacy Policy, Shut Up & Stitch does not knowingly sell or share personal information of individuals under 16 years of age as those terms are defined under applicable privacy laws.
Security and Retention of Your Information
We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure.
However, no security system is completely secure, and we cannot guarantee absolute security.
Information transmitted over the internet may not always be completely secure. We recommend that you avoid sending sensitive or confidential information through unsecured communication methods.
We retain personal information only for as long as necessary to:
- Provide our Services
- Maintain customer accounts
- Process transactions
- Meet legal obligations
- Resolve disputes
- Enforce agreements and policies
The length of time we retain information depends on the type of information and the purpose for which it was collected.
Your Rights and Choices
Depending on where you live, you may have certain rights regarding your personal information. These rights may vary based on applicable privacy laws, and some rights may only apply in specific circumstances.
Your available rights may include:
Right to Access or Know
You may have the right to request a copy of your personal information and, in certain circumstances, request request information about the personal information we collect, use, or disclose about you.
Right to Delete
You may have the right to request that we delete personal information we maintain about you, subject to certain legal exceptions.
Right to Correct
You may have the right to request corrections to inaccurate or incomplete personal information.
Right to Data Portability
You may have the right to request a copy of your personal information and, in certain circumstances, request that it be transferred to another organization.
Right to Opt Out of Sale or Sharing for Targeted Advertising
Depending on your location, you may have the right to opt out of:
- The sale of personal information;
- Sharing of personal information for targeted advertising;
- Certain forms of personalized advertising.
Where required by law, we will honor recognized privacy preference signals, such as Global Privacy Control (GPC).
Other browser-based "Do Not Track" signals may not be recognized.
Managing Communication Preferences
You may receive promotional emails, updates, and marketing communications from Shut Up & Stitch.
You can unsubscribe from promotional communications at any time by clicking the unsubscribe link included in our emails.
Even if you opt out of marketing communications, we may still send important non-promotional messages, including:
- Order confirmations
- Shipping updates
- Account notifications
- Customer service responses
- Other transaction-related communications
Exercising Your Privacy Rights
To exercise any privacy rights available to you, please contact us using the contact information listed below.
Before completing certain requests, we may need to verify your identity to protect your information and prevent unauthorized requests.
Where permitted by applicable law, you may authorize another person to submit a request on your behalf. We may require proof that the person is authorized to act for you.
We will respond to privacy requests within the timeframe required by applicable law.
Shut Up & Stitch will not discriminate against you for exercising your privacy rights.
Complaints
If you have concerns about how we collect, use, or process your personal information, please contact us so we can review and address your concern.
Depending on where you live, you may have the right to appeal our response or submit a complaint to your local data protection authority or privacy regulator.
International Data Transfers
Your personal information may be transferred, stored, or processed outside of the country where you live.
This may include countries where Shut Up & Stitch, Shopify, our service providers, or other partners operate.
When personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place as required by applicable privacy laws.
For transfers from the European Economic Area (EEA) or the United Kingdom, applicable legal transfer mechanisms may include:
- Standard Contractual Clauses approved by the European Commission;
- Equivalent approved transfer mechanisms recognized by applicable authorities;
- Transfers to countries recognized as providing an adequate level of protection.
Changes to This Privacy Policy
Shut Up & Stitch may update this Privacy Policy from time to time to reflect changes to:
- Our business practices;
- Technology and services;
- Legal requirements;
- Privacy regulations.
When we make changes, we will update the "Last Updated" date and publish the revised Privacy Policy on our website.
Where required by law, we will provide additional notice of significant changes.
Your continued use of our Services after updates are posted means you acknowledge the revised Privacy Policy.
Contact Information
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us:
Shut Up & Stitch
Email: shutupandstitch@gmail.com